Patron Accessibility Services

Accessible Seating

Exact accessible seating locations can be purchased online via Ticketmaster. Click the accessible icon to show available seats. Tip: Choose the wheelchair space first, then add the companion seat(s).

Accessible seating is only available in the orchestra level. There is no elevator in the Hollywood Pantages Theatre, and the mezzanine (2nd) Level is accessible only by stairs. There are 31 steps up to the mezzanine and 44 total to the rear of the mezzanine.

To purchase tickets with accessible seating for any Hollywood Pantages event on Ticketmaster, please CLICK HERE.

If you prefer, you may also submit your accessible ticket request for any performance by email at [email protected] or by phone at (323) 468-1782 Monday-Friday 11am-5pm. Please allow up to 48 hours for return calls.

 

Accessible Restrooms

A single accessible restroom is available on the ground level on the east end of the inner lobby, just before you enter the auditorium. 

 Additionally, accessible restrooms are available in the lower alcove on the east end of the main lobby with the assistance of an electronic lift.

ASL Interpreted Performances

We offer ASL interpretation for the performances listed below. Click the desired performance to purchase online. Don’t see the show you are looking for? Submit your ticket request for any performance by emailing [email protected] or phoning (323) 468-1780, Monday-Friday (11am-5pm). When requesting an interpreter, we ask that you allow at least three weeks advance notice. This service has been offered for Hollywood Pantages productions for the past 19 years.

Hamilton | Sunday, August 27, 2017 at 7pm

Hamilton | Sunday, November 19, 2017 at 1pm

All access tickets for ASL Interpreted Performances of HAMILTON are Sold Out

Open Caption Performances

We offer Open Caption for the performances listed below. Click the desired performance to purchase online. Don’t see the show you are looking for? Submit your ticket request for any performance by emailing [email protected] or phoning (323) 468-1780, Monday-Friday (11am-5pm).  When requesting open caption, we ask that you allow at least three weeks advance notice.

Hamilton | Sunday, August 27, 2017 at 1pm

Hamilton | Sunday, November 19, 2017 at 1pm

All access tickets for Open Caption Performances of HAMILTON are Sold Out

Audio Description Performances

We offer Audio Description for the performances listed below. Click the desired performance to purchase online. Don’t see the show you are looking for? Submit your ticket request for any performance by emailing [email protected] or phoning (323) 468-1780, Monday-Friday (11am-5pm).  When requesting audio description, we ask that you allow at least three weeks advance notice.

At the audio-described performance(s) listed below, visually impaired patrons may listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of the production. Patrons who wish to listen to the audio description can pick up a listening device from the Audience Services desk in the lobby.

Hamilton | Sunday, August 27, 2017 at 7pm - Please note: Limited Availability for this performance

Hamilton | Sunday, November 19, 2017 at 1pm - Please note: Limited Availability for this performance

Binoculars

Binoculars may be rented for $10 at the kiosk. Patrons must also leave a driver’s license or major credit card that will be returned at the end of the performance.

Booster Seats

Booster Seats for any performance can be found outside of every theatre door. There is limited availability and are provided on a first come, first served basis. Please keep in mind all theatre patrons must be 5 years of age or older and all patrons, regardless of age, must have a ticket.

Listening Devices

A limited number of listening Devices are available for rent from our Audiences Services kiosk inside the lobby. Patrons must leave a driver’s license or major credit card which will be returned at the end of the performance. The theatre is equipped with an Infrared Listening System with the following headset

  1. Sound Associates - SA650H Headset / receiver (95kHz)
  2. Sennheiser - RI250 / RI150 headset / receiver (2.3 MHz)
  3. Sound Associates - SA1502P Pendant receiver with neck loop - (2.3 MHz)

These devices may be checked out at the Audience Services desk located in the lobby and are available free-of-charge. These comfortable headsets amplify all stage sounds. Patrons wishing to obtain one of these devices should be prepared to leave a driver's license or major credit card, which is returned to the patron when he or she turns in the headset device at the end of the performance.

Wheelchair Transfer

The orchestra level of the Hollywood Pantages Theatre features a number of transfer seats, which feature movable arms on the aisle side of the seat, making it easier to transfer from a wheelchair into a theatre seat.

Policy on Guide Dogs and Service Animals

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.