Looking for a new and exciting opportunity in the entertainment industry?

Pantages Theatre has a team of more than 75 full-time and part-time employees and offers great work experience in a fun-filled environment!

Job Opportunities

NEW - Director of Subscriber Services

Director of Subscriber Services Call Center

San Diego, CA

 

The Nederlander Organization is seeking candidates for the position of Director of Subscriber Services Call Center.  This position is based in San Diego, CA and the ideal candidate would be a happy, enthusiastic individual with a mind toward excellent customer service and experience managing a phone room staff of 30+ people.  

 

The Director of Subscriber Services Call Center is responsible for the strategic execution of the regional Nederlander season ticket office call center, servicing the subscriber bases for five Nederlander Broadway Musical series, including Broadway in Hollywood, Broadway/San Diego, Broadway in Tucson, Broadway San Jose, and OKC Broadway. 

 

Core duties include management and leadership of process for the continuous improvement of the customer experience.  Operational focus is on customer care, quality control, workforce planning, recruiting, coaching, and training.  Performance metrics include call efficiency, low abandonment rate, staffing attendance and utilization, acceptable turnover, and financial performance.

 

The Director’s success is measured by the organization’s ability to provide high quality services-improving call performance, increased use of resources and adoption of new proven technologies, and achievement metrics.  Presently all calls are of an inbound nature.

 

 

Primary Responsibilities

  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum customer service,
  • Develop and administer annual department budget to attain business goals with operational stability,
  • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,
  • Develop, implement, and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding customer expectations,
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision,
  • Develop, execute, and maintain department strategic plan with ability to monitor and deliver necessary changes as needed,
  • Coordinate analytic, strategic, and technical resources to meet client expectations and ensure satisfaction,
  • Manage and expand client, coworker, and vendor relationships,
  • Ensure compliance with regulatory agency guidelines and standards.
  • As our business evolves, so may this role. These duties may change as Nederlander leadership identifies the need at any time.

 

Knowledge, Skills, & Experience Requirements

  • Bachelor of Science degree or higher preferred,
  • Minimum 5 years of Call Center/Contact Center management experience,
  • Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center,
  • Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities,
  • Exceptional ability to develop and manage results-oriented recruiting and training programs,
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
  • Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing,
  • Computer Skills: Ticketmaster Archtics, Microsoft Outlook and Word with advanced Excel skills,
  • Occasional travel to subscription market venues or industry conferences required.

 

Compensation Program

  • Competitive base salary commensurate with experience,
  • Health coverage and 401k plan,
  • Nederlander is an Equal Opportunity Employer.

Interested candidates should send a cover letter, resume and three references to [email protected].  Please include Director of Subscriber Services in the subject line.  No phone calls, please.

Ushers

The Hollywood Pantages Theatre is seeking energetic, articulate Ushers to work as front-line goodwill ambassadors for the theatre and our shows. Excellent customer service skills, a self-starter and team player are imperatives for this position. 

Ushers must:
• Be able to remain in a stationary position for more than 50% of the time
• Regularly move about the theatre while assisting patrons to their seats
• Frequently move playbill, stanchions and other front of house equipment weighing up to 25lbs
• The person in this position frequently communicates with patrons who have inquiries about their tickets including directions to their seats and well as information about the theatre.  
• Must be able to exchange accurate information in crowds and stressful situations.
  
Typical shifts are 4 to 5 hours and include nights, weekends, and holidays. $13.25/hr.

Applications can be picked up at the Pantages Box Office during regular business hours of 10-5pm, Monday - Friday,  or downloaded by clicking here.

Please submit application to:
PANTAGES THEATRE
ATTENTION: USHER EMPLOYMENT
6233 HOLLYWOOD BLVD, LOS ANGELES, CA 90028.

Absolutely no calls regarding employment, please. Applications are accepted via mail, or may be submitted in person at the Pantages Box Office during regular business hours of 10-5pm, Monday - Friday.   Please do not submit applications during performance hours.

Marketing Internship

Hollywood Pantages Theatre, the premiere venue for touring Broadway in Los Angeles, is offering undergraduate student internships for college/university credit for Summer 2019, Fall 2019, and Winter 2019/20. Interns will work directly with the Pantages’ marketing team to get hands-on experience and training in live entertainment marketing, research, publicity, promotions, and events. Opportunities may include, but are not limited to: conducting market research, assisting at press and special events, coordinating digital and print collateral needs for touring Broadway shows, and content creation for social media and promotions. Basic knowledge of Broadway is encouraged, but not required.

 

Internships are unpaid, but applicable for academic credit at the intern’s educational institution. Parking is provided. You MUST be eligible for academic credit and submit official documentation of eligibility from your college/university in order to be considered. Please do not apply if you are not eligible for college/university academic credit. 

 

Scheduling is flexible, but availability to work at least 3 weekdays for 4-8 hours per day is preferred. Do NOT APPLY IF YOU CANNOT WORK AT LEAST 3 DAYS (M-F) EACH WEEK AND AT LEAST 4 HOURS PER DAY. Some weekend and evening availability for events is a plus, but not required.

 

There are currently three internship periods for which we are accepting applications (the start/end dates can be negotiated, depending on the intern’s academic calendar and schedule):

SUMMER 2019 (June 3 – August 9, 2019)

CLICK HERE TO APPLY

(Deadline to Apply: Monday, May 6, 2019)

 

FALL 2019 (September 9 – November 8, 2019)

CLICK HERE TO APPLY

(Deadline to Apply: Monday, August 12, 2019)

 

WINTER 2019/20 (December 2, 2019 – February 28, 2020)

CLICK HERE TO APPLY

(Deadline to Apply: Monday, October 28, 2019)

 

HOW TO APPLY

Please submit the following to complete your application: 

  • 1-page resume
  • 1-page cover Letter addressing how the internship aligns with your coursework and/or career goals
  • Documentation of eligibility from your college/university and/or receipt of academic credit
  • Approximate / Desired Start and End Dates
  • Preferred days of the week you will be working (minimum of 3) 

 

Please submit your materials by clicking one of the links above which corresponds to the internship period that you are most interested in. As part of the interview process, applicants may be asked to complete a written and/or online test.

 

Only candidates being considered will be contacted. Thank you for your interest in the Pantages’ Undergraduate Internship Program.

Stage Door

The historic Pantages Theatre in Hollywood is looking for energetic, articulate people to be the backstage goodwill ambassadors for performances during our Season. Excellent customer service skills are imperative for this position. Stage Door must be able to monitor the ins and outs of the show and theatre staff, secure the theatre before/during/after a show, and speak clearly so as to be able to provide direction and information about the theatre. Stage Doors must be team players, self-motivated, and able to work with diverse personalities and stressful situations. Typical shifts include nights, weekends, and holidays. $13.25/hr

Applications can be picked up at the Pantages Box Office during regular business hours of 10-5pm, Monday - Friday,  or downloaded by clicking here.

Please submit application to:

Pantages Theatre
Attention: Stage Door Employment
6233 Hollywood Blvd, Los Angeles, CA 90028.

Absolutely No Calls Regarding Employment, Please. Applications are accepted via mail, or in person during administrative hours ONLY, 10am-5pm, Monday-Friday. Please do not submit applications during performance hours.