Accessible Services

Exact accessible seating locations can be purchased online via Ticketmaster. Click the accessible icons above to show available seats. Tip: Choose the wheelchair space first, then add the companion seat(s).

Accessible seating is only available in the orchestra level. There is no elevator in the Hollywood Pantages Theatre, and the mezzanine (2nd) Level is accessible only by stairs. There are 31 steps up to the mezzanine and 44 total to the rear of the mezzanine.

If you prefer, you may also submit your accessible ticket request for any performance by email at AccessPerformance@BroadwayInHollywood.com, or leave a voicemail anytime at (323) 468-1782 and you'll hear back from us shortly.

Closed captioning and audio description are available through the GalaPro app for select productions. Patrons use GalaPro on their personal mobile device to access the service of their choice. Download the app in advance, and visit Audience Services for more information.

CLICK HERE FOR A LIST OF PRODUCTIONS THAT WILL INCLUDE GALAPRO

Several sound amplification options are available at no cost.

1. Induction Loop installed for patrons. Simply set your device to the Telecoil feature, and adjust volume accordingly. We also offer a limited number of T-coil loop receivers for patrons with no personal device.

2. Infrared Listening System and the following headsets are also available:

• Sound Associates - SA650H Headset / receiver (95kHz)

• Sennheiser - RI250 / RI150 headset / receiver (2.3 MHz)

• Sound Associates - SA1502P Pendant receiver with neck loop - (2.3 MHz)

Visit the Audience Services desk in the lobby to learn more and to check out a device by leaving a driver's license or other ID.

Telecoil Induction Loop installed for patrons. Simply set your device to the Telecoil feature, and adjust volume accordingly. If you’d like to test your device before the show begins, a test station is available at Audience Services. We also offer a limited number of T-coil loop receivers for patrons with no personal device.

Binoculars are available for rent at Audience Services for a fee of $10 (cash only) along with leaving a driver's license or other ID.

Large Print Playbills are available at the Audience Services desk in the lobby.

Booster Seats for any performance can be found outside of every theatre door.

There is limited availability and seats are provided on a first come, first served basis.

All theatre patrons, regardless of age, must have a ticket.  Age restrictions and recommendations vary by production. Visit the events page to select the show you are interested in for more specific information.

Visit our Parking page for information on accessible parking and drop off locations.

A single accessible, all-gender restroom is available on the ground level on the east end of the colonnade, near door 1.

Additionally, accessible restrooms are available in the lower alcove on the east end of the main lobby with the assistance of an electronic lift.

The orchestra level of the Hollywood Pantages Theatre features a number of transfer seats, which feature movable arms on the aisle side of the seat, making it easier to transfer from a wheelchair into a theatre seat.

For the convenience and safety of all attendees, we kindly request that walkers and crutches be stored outside of the auditorium. Our ushers are available to assist you to your seat and will ensure the secure storage of your device in a designated location. Your device will be promptly returned to you during intermission and at the conclusion of the show.

Our theatre welcomes service animals, which are dogs and miniature horses that are trained to do work or perform tasks for a person with a disability.  Emotional support animals, comfort animals, therapy animals, and pets are not permitted.  Service animals must be leashed or harnessed at all times, and will share the seating area of the person with a disability, as aisles and walkways must be kept clear for safety.