How to Exchange* Your Season Tickets

*PLEASE NOTE:  Exchanges are on a best available basis and may not be available on your desired performance date or in your desired seating area. Downgrades are not refundable. Exchanging into a weekend or holiday performances may incur an additional charge.

Email

In Person

Hollywood Pantages Theatre Box Office is normally open daily from 10:00am to 6:00pm. To confirm that the box office is currently open for business, please call 323-468-1770 (recorded information). Tickets may be exchanged in person only at the Hollywood Pantages Box Office. Pick your exact seat locations FREE OF CHARGE.

By Mail

DOWNLOAD EXCHANGE FORM HERE and follow the instructions on how to mail your exchange request to the box office. We pick the best available locations FREE OF CHARGE.

By Phone

Call the Season Ticket Office at 866-755-2929 (M-F, 8:00am-6:00pm). Pick your exact seat locations for $4 per ticket.

Online

To begin, log into your My Pantages Account and click on "Manage My Tickets.” Pick your exact seat locations online up to 48 hours prior to your original performance for $4 per ticket. For complete instructions, please see below.

A note about HAMILTON

The Season Ticket Holder EXCHANGE window for HAMILTON ended Sunday, April 9 @ 6pm. 

NO FURTHER EXCHANGES MAY BE ACCOMMODATED. 

For more information, click here.

Seating Upgrades for the 2017-18 Season

Upgrades will be available shortly after the April 21, 2017 RENEWAL Deadline.  In order to be eligible for seating upgrades for the 2017-18 season, patrons must first renew their package. 

To renew today, click here

 

2017-18 Season Ticket Upgrade Opportunity

  • In order to UPGRADE current 2016-17 season seats to different seats for the 2017-18 Season, patrons must first RENEW
  • The renewal deadline is April 21, 2017 at 11:59pm.  To renew now, click here
  • The earlier you renewed, the earlier you will be invited to upgrade.
  • Upgrades will be available soon after the final extended renewal deadline, which is April 21, 2017.
  • Season Ticket Holders will receive an email with the exact date and time they will have access to upgrade their seats. 
  • All upgrades must be completed by May 2, 2017 at 11:59pm. 

Renew first, then Upgrade.

  • In order to UPGRADE current 2016-17 season seats to different seats for the 2017-18 Season, patrons must first RENEW. 
  • The renewal deadline is April 21, 2017 at 11:59pm.  To renew now, click here

Upgrade & Seat Change Options

  • Upgrade to a different seating section - For instance, from Section C to Section B.
  • Upgrade within your current seating section - For instance, from Row Z in Section B to Row U in Section B.
  • Change the day of the week you attend - For instance, from Tuesdays to Thursdays or Saturdays.
  • Change the performance week you attend - For instance, from the 1st week of performances to the 3rd week of performances (where there is more availability as there are currently fewer season ticket holders in the 3rd week of performances).
  • NOTE:  The online upgrade system does not allow you to add, remove or downgrade seats.  These services must be done by phone by calling the Season Ticket Office at 866-755-2929 (M-F, 8am - 6pm)

How to Upgrade

2017-18 Season Ticket Holders will receive an email notification when online upgrades are available for their account.  At this time, follow the instructions in the email to review upgrade opportunities and select seats. 

For access to the best available seating options, complete your upgrade online as soon as possible after receiving the access email and before upgrades end on May 2, 2017 at 11:59pm.

If during the exploration process, you decide to NOT UPGRADE, you will not lose your current seats.   

  1. ONLINE  Personally select your exact seats.*
  2. BY PHONE:  Hollywood Pantages Season Ticket Office at 866-755-2929 (M-F, 8am-6pm)
  3. IN PERSON:  Hollywood Pantages Box Office opens daily at 10am

*NOTE:  The online upgrade system does not allow you to add, remove or downgrade seats.  These services must be done by phone. 

Questions or concerns?  Contact the Season Ticket Office at 866-755-2929 (M-F 8am - 6pm) or email us.